Returns & Exchange Policy
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Returns & Exchanges
A collection will be arranged from the original delivery address. Returned items will undergo inspection upon receipt.
Returns Window
Return requests must be submitted within 7 days of the delivery date.
Requests submitted outside this period may not be accepted.
Eligibility for Returns
To qualify for a return, items must be returned in the following condition:
• Unworn, unused, and in original condition
• All tags, labels, and original packaging intact, including dust bags, boxes, and authenticity cards where applicable
• Accompanied by proof of purchase or order confirmation
• Footwear must be tried on indoors only and returned in pristine condition
Items showing signs of wear, use, damage, staining, fragrance, or alteration may be refused.
Non-Returnable Items
The following items are not eligible for return unless faulty or incorrectly supplied:
• Swimwear with hygiene seal removed
• Underwear and intimate apparel
• Earrings and pierced jewellery
• Beauty, fragrance, and grooming products
• Sale items or items marked final sale
Refunds
Approved refunds will be issued to the original payment method.
Please allow 14 to 21 business days for funds to appear, subject to the processing times of the relevant bank or payment provider.
Exchanges
• Exchanges for the same style in an alternative size may be available, subject to stock availability.
• Exchange requests are confirmed only after the original item has passed inspection.
• If a replacement item is unavailable, a refund will be issued.
Damaged or Incorrect Items
If an item is received damaged, defective, or incorrect, Customer Care must be contacted within 7 days of delivery.
Once verified, a replacement, refund, or appropriate resolution will be arranged, including original delivery charges where applicable. customercare@222ave.com
Right To Refuse Returns
222 Ave reserves the right to refuse any return that does not comply with this policy.
Returns activity may be reviewed to help maintain a fair and responsible service for all customers.